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ITIL Certification Course
Get certified in ITIL and Master IT Service Management
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
Our ITIL certification library gives you access to all the following courses:
ITIL V2
The IT Infrastructure Library, or ITIL is just like a collection of books in a library that can be used to improve the organization's quality service levels. Instead of letting the books lie idle, the ITIL Foundation Certification introduces a science called IT Service Management to optimize the use of books in the library. In this course, you will examine ITIL Foundation Certification.
- The ITIL Foundation v2.0 (Part 1): Introduction and ITSM Concepts
- The ITIL Foundation v2.0 (Part 2): Service Desk, Incident, and Problem Management
- The ITIL Foundation v2.0 (Part 3): Configuration, Change, and Release Management
- The ITIL Foundation v2.0 (Part 4): Service Level, Financial, and Security Management
- The ITIL Foundation v2.0 (Part 5): Availability, Capacity, and IT Service Continuity Management
ITIL V3
The ITIL Foundation certification course is the first in a portfolio of ITIL certification courses. The purpose of the course is to certify that the student has achieved a fundamental level of knowledge of the IT Infrastructure Library (ITIL) terminology, structure and basic concepts, and has a comprehensive understanding of the core principles of ITIL practices for IT Service management. The attainment of ITIL Foundation Certification is required for all advanced ITIL Certification Courses. The ITIL Foundation course is not intended to enable the holders to apply the ITIL practices for Service Management without further glance.
- ITIL Foundation v3.0 (Part 1): ITIL Concepts
- ITIL Foundation v3.0 (Part 2): Continual Service Improvement
- ITIL Foundation v3.0 (Part 3): Service Operation
- ITIL Foundation v3.0 (Part 4): Service Transition
- ITIL Foundation v3.0 (Part 5): Service Design
- ITIL Foundation v3.0 (Part 6): Service Strategy
ITIL Bridge Foundations
The ITIL Bridge Foundations course is intended for students who hold the ITIL 2.0 certification and wish to achieve a fundamental knowledge of the IT Infrastructure Library version 3.0 (ITIL 3.0) terminology, structure, and basic principles, as well as a comprehensive understanding of the core principles of ITIL 3.0 practices for IT Service Management. It will help prepare those students who hold the ITIL Version 2 Foundation Certificate to take the ITIL v2/v3 Bridge exam so that they can update to the ITIL Version 3 Foundation Certificate in IT Service Management.
ITIL Certification Course
US$ 499.00
- Publisher: Element K
- Number of modules: 27
- Length: 155 hours
- Language: English
- Subscription: 12 months